WELCOME TO EVCOM

Practical Solutions

WHAT EVCOM DO

CALL RECORDING AND WFO EXPERTS

Evcom are call recording, speech analytics and Qm experts. We break down the jargon and explain in real terms how solutions will work for your business. With a huge amount of experience in call recording in the contact center, financial services and emergency services with integrations across Europe and even some across APAC and the US. We supply high quality consultancy and training to end users supplied by real experts who have been on the ground building quality programs. We can supply training remotely or onsite

ROBOTIC AUTOMATION

Evcom use a combination of our robotics and knowledge management solution Assist 365 to work as an assistant to not only fix the the repetitive tasks your business has to carry out on an hourly basis but act as an Agents personal PA, giving your business back the time to focus on the important issues

INTEGRATION INTO YOUR COMMUNICATIONS

Make your Communications system connect and break down the silos to give one view of your customer data, speeding up your business process. Evcom are experts are integrating systems that were never designed to work together using API's, desktop analytics and Robotics

WFM

Evcom can assist with the Next Generation of Workforce Management for your Contact Center. We can assist with accurate forecasting and powerful, optimised, multi skilled schedules that support contact centres to deliver optimal customer experience whilst best supporting their frontline employees

CONTRACT RESOURCING

Evcom have a huge amount of experience and contacts in the communications industry. Hiring contract communications people throught Evcom and using our experience is the perfect solution for organisations in need of a resourcing solution, for example, in the delivery of large projects and covering temporary absents. Evcom have engineers in Avaya, Cisco, NICE and Verint available for contracting across Europe through Evcom

Innovators.

Evcom work in real partnership to help businesses with the adoption of technology and simplify its uses. Evcom are contact center specialists and have a huge amount of experience in working with organisations to help with the automation of mundane tasks . Evcom have solutions that leverage the power of our bespoke APIS's with integration into the major UC and WFO platforms. Evcom have specialized in the integration of solutions already present in the customer site.

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EVCOM SAVE CLIENTS TIME AND MONEY

Fix the issues that are costing your business

Smart solutions are at the core of all that we do at Evcom. Our main goal is finding smart ways of using technology and using existing API's and bespoke Evcom designed plugins to allow our customers to get more from their communications that will help build a better tomorrow for everyone, everywhere. We understand that agent adherence is made easier by helping the Agent and simplifying and assisting them in their everyday tasks. Click below to get in touch to set up a meeting with one of our representatives.

"Big results require big ambitions"