WHAT WE DO
HOSTED CONTACT CENTRE
Move your contact centre to the cloud NOW. evcoms can have you in the cloud with an enterprise contact center in 48 hours from now free for 45 days, no contract. evcoms have already helped large contact centres move to the cloud this week with Irish and UK numbers available already configured. Contact us to be in cloud this week.
CALL RECORDING AND WFO EXPERTS
evcoms are call recording and analytics experts. Our team have implemented recording, WFM, Analytics, Biometrics, across the globe. With installations from 10 to 28000 users in one deployment. evcoms use the top tier solutions are always evaluating where the market is and what is being developed for us to use
evcoms have solution that delivers both desktop (attended) and server-side (unattended) automations, so employees can focus on productivity – not processing.
You first have to know what can and should be automated. evcoms will help you to map employee activities and processes, identifying where automation is the key to immediate and long-term optimization.
Robotic Automation seamlessly integrates with leading solutions for analytics, workforce optimization and case management, for maximum value and innovation
INTEGRATION INTO YOUR COMMUNICATIONS
evcoms are communication experts and our team have an average of over 20 years in the communication industry. We have always worked with the leading brands in the market and do the hard work for our customers. Contact us to see what we can do with your existing solutions and add complimentary services
evcoms supply the next generation of Workforce Management for your Contact Centre be in it the cloud with or on premise.
Powerful, easy-to-use and affordable - realise the benefits of WFM. Our consultants will work with you to help you use WFM to manage your contact efficiently to ensure service levels and adherence along with customer service is at the fore front of your business
evcoms understand contract IT and communications experts and consultants can be the perfect solution for organisations in need of a technology resourcing solution, for example, in the delivery of large projects, covering for employees on leave or during busy times. By resourcing through evcoms you save time and money by using our industry expertise in providing the right resource at the right time.
evcoms work in real partnership to help businesses with the adoption of technology and simplify its uses. evcoms are contact center specialists and have a huge amount of experience in working with organisations to help with the automation of mundane tasks . evcoms have solutions that leverage the power of our bespoke APIS's with integration into the major UC and WFO platforms. evcoms have specialized in the integration of solutions already present in the customer site.
"Big results require big ambitions"